Refund policy

Thank you for shopping with JIEC Labs. We stand behind the quality of our products and we want your experience with us to feel simple, transparent, and worry-free. Your satisfaction matters, and if something isn’t right, we’re here to help.


Returns — Easy & Hassle-Free

We accept returns on eligible items within 30 days of delivery.

Returned items must be:
    • Unopened and unused
    • In their original condition
    • Returned with proof of purchase (order number or confirmation email)
Non-returnable items include:
    • Opened or used personal care items
    • Final-sale products
    • Gift cards and gift card purchases
    • Promotional or complimentary items
If you’re unsure whether your product qualifies, simply reach out — we’re happy to guide you.


Exchanges

We don’t currently offer direct exchanges. If you’d like a different product, just return the original (if eligible) and place a new order. We’ll help make the process smooth.


Refunds — Honest & Transparent

When your return arrives at our facility, we’ll inspect it and email you with an update.

If your refund is approved:
    • It will be issued to your original payment method
    • Please allow 5–10 business days for your bank or card provider to process it
Shipping fees are non-refundable.


Damaged or Incorrect Items

Quality is core to our mission. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.

Send us:
• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

We will replace the item at no cost to you.


Return Shipping

Return shipping costs are the responsibility of the customer unless we made an error with your order.

We strongly recommend using a trackable service. JIEC Labs cannot issue refunds for items lost in transit.


Order Cancellations

Orders may be canceled within 2 hours of purchase, as long as they haven’t entered processing.

Once an order has shipped, it can no longer be canceled.


How to Start a Return

We keep things simple - just email us at:

contact@jieclabs.com

Include your name, order number, and a photo of the item(s) to be returned.

We’ll reply with next steps and any instructions you need.


We’re Here to Help

Our team is committed to quality and your experience with us.

If you ever have questions about your order or our policies, reach out anytime.

contact@jieclabs.com


Updated: NOV '25